Shipping and Returns

Shipping

  1. When we receive your order, we will do our best to process it as soon as possible. Orders received by 16:00 CET will usually be shipped the same day. Orders received over the weekend or public holiday will be shipped the next business day. Orders paid through a bank transfer are dispatched when we receive funds to our bank account.
  2. When we send the package to our carrier, you will receive a tracking number at the same time.
    The tracking number looks like: XX XXXX XXXX X XX.
  3. Delivery will be made via Slovenian post by registered mail. Shipping time differs from 3-8 days for different countries. In Christmas and Easter time and in the summer holidays, the delivery time may be extended.
  4. Shipping
      • Shipping to EU-Countries:
        Free Shipping for purchase over 100 EUR. There are no additional costs for taking over the shipment, such as customs duties or VAT on delivery within the EU and Monaco.
      • Shipping to Non-EU-Countries:
        When shipping to Non-EU-Countries we charge the net price (excl. VAT) plus shipping costs. Furthermore local taxes and duties can apply. These have to be paid by the customer.

Returns

The buyer can return the product within 15 days from the date of purchase in accordance with the provision of Article 43 of the Consumer Protection Act of the Republic of Slovenia, with the recommended shipment in the original packaging. Please contact [email protected].